Returns & Exchanges

At PRESS, we stand by the quality of our fresh food products; however, due to the perishable nature of our items, we cannot accept physical returns but offer full satisfaction guarantees. If your order arrived damaged or did not meet your expectations, please contact us within 24 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the product packaging and the specific issue to help our quality control team investigate the discrepancy.

• 2.
  Contact Support

  Email our customer experience team at [email protected] with your order number and the photos attached within 24 hours of receiving your delivery.

• 3.
  Review Process

  Our team will review your claim immediately to determine if a full refund, store credit, or a replacement shipment is the best solution for you.

• 4.
  Resolution

  Once approved, refunds are processed to your original payment method within 3-5 business days, or replacement items are prioritized for the next available delivery slot.